Refund policy

30-Day Returns

At Off-the-Clock Relief, we want you to feel confident in your purchase. If you change your mind, you can request a return within 30 days after delivery.

To be eligible for a change-of-mind return, your item must be unused, in its original condition and original packaging, with all included parts and accessories. Please keep your order confirmation or other proof of purchase.

How to Start a Return

Email us at king597@proton.me with your order number, the item you'd like to return and the reason for your request. We will review your request and provide instructions and the correct return address.

Do not send an item back before receiving return instructions. Return addresses may differ by product, and an unapproved return may be delayed or lost.

Return Shipping Costs

If you're returning an unused item because you changed your mind, you are responsible for the cost of return shipping. We recommend a tracked shipping service. If the wrong item was sent or your order arrived damaged or defective, contact us first. We will work with you on a refund, replacement or another appropriate solution without charging you for return shipping.

Damaged, Defective or Incorrect Orders

Check your order when it arrives. If there's a problem, please contact us as soon as possible, ideally with clear photos or a short video and your order number. For products that arrive damaged, defective or incorrect, you may report the issue within 30 days of delivery. We will assess the issue and arrange an appropriate resolution, such as a refund or replacement. We may not require a damaged or defective item to be returned.

Items Excluded from Change-of-Mind Returns

Used items are not eligible for change-of-mind returns. For hygiene reasons, opened or used electrode pads that make contact with the skin are also not eligible for change-of-mind returns. These exclusions do not affect your rights in relation to defective or incorrectly supplied products or any rights under applicable law.

Refund Timing

Once an authorized return is received and inspected, we'll notify you whether a refund has been approved. If approved, we will refund the original payment method, generally within 10 business days after approval. Your bank or payment provider may need extra time to post the refund.

If 15 business days have passed since we approved your refund and you haven't received it, please contact us at king597@proton.me.